A lot of effort is put into providing business travel solutions that are focussed on the traveller as a user and rightly so. Your travellers are in many cases the engine of your company, finding new business opportunities and ensuring your clients success.
There are many efficiencies for the business built into a lot of these systems. But what happens after the trip is over and the expense claim has been submitted deserves more attention than it currently gets in a lot of cases.
The business has many expectations from a travel & expense program and delivering for travellers in just one. The travel & expense program must also extract as much value as can be derived from this expenditure including rebates and refunds while also ensuring compliance throughout the program.
The business perpective must be considered in the design and evolution of any travel & expense program.
